To which department do I issue a trouble ticket?
Chossing the correct department while creating tickets is essential to expediting your requests. It is likewise important to limit ONE TICKET PER ISSUE.
When your ticekts are addressed to your satisfaction, please set the status to close.
For all Sales releated Inquires Billing: For all Billing related matters, including downgrading/upgrading, add-ons, etc.
Reserved for Unixy clients with dedicated/VPS, CDN, general hosting accounts. For all day to day Technical support.
- When to use the HIGH PRIORITY:
When opening a suport tickets, the Medium Priority (default) is sufficient for 99% of requests. However, if you are unable to reach your server, please bump the priority to HIGH.
Varnish Script Support:
Reserved for subscirbers using the Unixy Varnish Scripts exclusively. Submiting a request to general support may delay your repsonse.
Please open a request in this area if you need an app, software, or script built for your business. Cost varies from project to project. Email firstname.lastname@example.org first to get the ball rolling.
After your initial server order is requested, you can open tickets assigned to the Provisioning Department if you would like specific software installed (LAMP configurations, web hosting management software, SSL, etc.) as well as ask questions about the initial server setups, or ETAs.
Escalation of releated requests for all departments.
** Again, it is essentinal to limit the number of requests for all clients and subscribers to ONE ticket per issue. If the ticket queue is bombarded with duplicate ticket requests, sorting, merging and ticket reassigning will delay response times.
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